Terms of Service

Effective date: May 24, 2026

These Terms of Service (“Terms”) govern your access to and use of the PilotLightplatform and related services (collectively, the “Services”) provided by Pilot Light Business Solutions, LLC.(“PilotLight,” “we,” “our,” or “us”). By creating an account or using the Services, you agree to be bound by these Terms.

1. Eligibility and Account Registration

You must be at least 18 years old and authorized to enter contracts on behalf of the business you register to use the Services. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at legal@pilotlight.net if you suspect unauthorized access.

2. Description of Services

PilotLight provides a field-service management platform including CRM, scheduling, work orders, invoicing, and optional add-on services. The specific features available to you depend on your subscription plan and selected add-ons.

We may update, modify, or discontinue features of the Services at any time. Where a change materially reduces functionality you actively use, we will provide at least 30 days' advance notice by email.

3. Fees, Payment, and Billing

3.1 Base Subscription

The base PilotLight Platform subscription is billed monthly at the rate displayed at signup. Fees are charged in advance at the start of each billing cycle and are non-refundable except as expressly stated in these Terms.

3.2 SMS Add-on — Twilio Messaging

If you subscribe to the SMS add-on, your monthly fee includes a fixed number of outbound and inbound messages (“Included Messages”) as stated at the time of purchase (currently 500 messages per billing cycle). Messages sent or received beyond the Included Messages are billed at a per-message rate that reflects our current carrier cost plus a service margin, as disclosed in your account dashboard.

Carrier Cost Adjustment — Included Message Allotment

The Included Messages are provided at carrier rates in effect at the time your subscription was priced. Carrier pricing (including rates set by Twilio and its underlying network providers) is variable and outside our control. If increases in third-party carrier costs reduce our net margin on the Included Messages below a commercially reasonable threshold, we reserve the right to do one or more of the following:

  • Increase the monthly SMS add-on fee;
  • Reduce the number of Included Messages per billing cycle; or
  • Adjust the per-message overage rate.

We will provide at least 30 days' advance written notice of any such change by email to the address on your account. The notice will state the new pricing or allotment and the effective date.

If you do not accept the revised terms, you may cancel your SMS add-on or your entire subscription before the effective date. You will not be charged the new rate for any billing cycle that began before the effective date. Continued use of the SMS add-on after the effective date constitutes acceptance of the revised terms.

3.3 Payment Processing Add-on — Stripe Connect

If you enable payment processing, you will connect your own Stripe account to the Services via Stripe Connect. By doing so, you agree to be bound by the Stripe Connected Account Agreement, which incorporates the Stripe Services Agreement. Customer payments flow directly to your connected Stripe account; PilotLight does not hold, custody, or transmit funds on your behalf.

Each transaction is subject to:

  • Stripe's processing fee— currently 2.9% + 30¢ per successful card charge for standard US cards. Stripe's rate may vary by card type, country, currency, or your Stripe plan, and is governed by Stripe's own terms.
  • PilotLight service fee— currently 1% per transaction, deducted via Stripe's platform fee mechanism.

If Stripe changes its processing rates, we will notify you of any corresponding change to the combined fee with at least 30 days' notice where practicable. The PilotLightservice fee may also be adjusted in accordance with Section 14 (Changes to These Terms).

Chargebacks and Disputes. You are solely responsible for managing payment disputes, chargebacks, and refunds with your customers. PilotLight has no liability for disputed transactions, chargeback fees, or funds withheld or reversed by Stripe. We may, however, provide tooling in the platform to help you respond to disputes.

Stripe Account Deactivation. If Stripe suspends or terminates your connected account, your ability to accept payments through PilotLight will be immediately affected. PilotLight is not responsible for Stripe account decisions.

3.4 Taxes

You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities. We may collect and remit taxes where required by law.

4. Free Trials and Promotional Periods

If we offer a free trial or promotional period, it will be described at signup. At the end of the trial, your account will automatically convert to a paid subscription unless you cancel before the trial ends.

5. Cancellation and Termination

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing cycle; you will retain access to the Services through that date. We do not provide prorated refunds for partial months unless required by applicable law.

We may suspend or terminate your account immediately if you violate these Terms, if your account has an outstanding balance, or if required by law. Upon termination you may request an export of your data within 30 days; after that period we may delete it in accordance with our data retention policy.

6. Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose or in violation of any regulation;
  • Send unsolicited commercial messages or messages that violate the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, or any other applicable messaging law;
  • Attempt to gain unauthorized access to any part of the Services or our infrastructure;
  • Resell, sublicense, or white-label the Services without our prior written consent;
  • Use the Services to transmit malware, spam, or other harmful content; or
  • Interfere with the Services or impose an unreasonable load on our infrastructure.

7. Intellectual Property

The Services, including all software, designs, and content we provide, are owned byPilot Light Business Solutions, LLC. and protected by intellectual property laws. These Terms do not grant you any ownership rights in the Services.

You retain all rights to the data you input into the Services (“Customer Data”). You grant us a limited license to process Customer Data solely to provide and improve the Services.

8. Privacy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

9. Third-Party Services

The Services integrate with third-party providers including Twilio (SMS), Stripe (payments), and others. Your use of those integrations is also subject to the third party's own terms and policies. We are not responsible for the acts or omissions of third-party providers.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PILOT LIGHT BUSINESS SOLUTIONS, LLC. WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100.

12. Indemnification

You agree to indemnify and hold harmless Pilot Light Business Solutions, LLC., its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Services, your violation of these Terms, or your violation of any third-party rights.

13. Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Services will be resolved exclusively in the state or federal courts located in Oregon, and you consent to personal jurisdiction in those courts.

Before initiating formal proceedings, the parties agree to first attempt resolution by contacting us at legal@pilotlight.net and negotiating in good faith for at least 30 days.

14. Changes to These Terms

We may update these Terms from time to time. For material changes, we will notify you by email at least 30 days before the new Terms take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you may cancel your account before the effective date.

15. General

Entire Agreement. These Terms, together with our Privacy Policy and any order forms or supplemental terms, constitute the entire agreement between you and Pilot Light Business Solutions, LLC. regarding the Services.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force.

Waiver. Our failure to enforce any provision of these Terms will not constitute a waiver of our right to enforce it in the future.

Contact. Questions about these Terms may be directed to legal@pilotlight.net.